Annoyances.org offers articles and tips on handling Windows 98 and Windows 95 problems.
includes
over 650 subject areas, each overseen by a professional guide. The areas
listed under
Computing
and Technology and under
Internet/online or
Education may be most useful to technical support personel in
education.
Find It Now
CNET is the worldwide leader in technology news and information on the Web and the producer of the longest-running and farthest-reaching television shows about technology. http://www.cnet.com/
America Online Help
http://www.aol.com/nethelp/home.html
offers general information to help people get up and running on the Web
and Internet. The computing
webcenter contains links to additional material related to how to
use computers.
http://www.microsoft.com/technet/ Microsoft TechNet provides in depth "how-to" technical information on Microsoft products as well as a chance to interact with other professionals and Microsoft staff.
MacFixit
http://www.macfixit.com/
Covers almost any troubleshooting topic relevant to a significant
percentage of Mac users, together with the advice needed to solve the
problems described.
Technical / Internet
Microsoft
Microsoft
Technet
Microsoft Downloads
Compaq
EDS
IBM
Dell Computer
Gateway
Apple
MSDN Online
CNET.com - Downloads
Tucows
Dawnload.net
Free Downloads
BestDownload
Downloads Top 20
Network Solutions 
(http://www.ask.com)Ask Jeeves answers questions on a wide variety of topics. Questions can be posed in natural language (rather than as terms or keywords). Ask Jeeves for Kids (http://www.ajkids.com) provides a safe, Web search for 7-14 year olds.
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( http://www.epeople.com) ePeople uses volunteers to provide computer support advice via public message boards, an online chat room, and question forms.
Questions submitted via forms are generally answered in 24-48 hours. Basic support functions at ePeople are free.
http://www.planetit.com/ is an
online community for Information Technology experts featuring
discussions, articles and "ask an expert" answers to questions.
The Linux Documentation Project is working
on developing free, high quality documentation for the GNU/Linux
operating system.
http://metalab.unc.edu/mdw/
- Product support - quick links to manufacturer's help pages and commercial sources
- Newsgroups related to product support and well organized links to Delphi Forums and Dejanews Usenet.
- Video tutorials - brief and generally useful, on many support topics
- Knowledge library - a database of links to sources of technical help
- Other services including bulletin boards and online tutorials. The tutorials are mainly from Learnlots.com, but are clearly organized for easy access
A variety of how-to guides and technical help pages on different topics. Worth exploring!
DejaNews offers fast keyword search of most of USENet News, including discussion boards on many technical support issues.
This is a good place to check for problems that are too new to have a web site, or when you want to get personal opinions on how to solve a problem.
Webopedia is an online dictionary and search engine oriented specifically to computer and Internet technology users.
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